Galloping Gourmet

PRIVACY AND COOKIE POLICY

At Artemis we take your privacy very seriously and we are committed to protecting your personal data.

This privacy statement describes how we collect, use, protect and share personal data we collect from you, or that you provide to us when you use our website (www.chwv.co.uk) (the “Website”), and otherwise interact with us.

If you wish to contact us regarding this privacy statement, please see the contact details here.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

ABOUT ARTEMIS AND THE ARTEMIS GROUP

The Artemis Group companies are described further below. This privacy statement applies to handling of personal data by each Artemis Group company (“Artemis” / “we” / “our” / “us”).

The Artemis company within the Artemis Group to which you supplied your personal data will be your point of contact for data processing and marketing activities undertaken by it and, if applicable, any other member of the Artemis Group.

We explain below the role of the “data controller” which exists under the EU General Data Protection Regulation and how this could apply to the processing of your personal data by the Artemis Group.

This privacy statement does not apply to websites that you may be able to access via links, third party apps, tools, widgets and plug-ins on the Website, for example the Facebook “Like” buttons, and/or activities that are not run by us but by third parties.

We are not responsible for the policies and practices of these third parties. Any information you give to those organizations is dealt with under their privacy statement, terms and conditions, and other policies so please ensure that you review them.

DATA WE COLLECT FROM YOU OR ABOUT YOU AND OUR SOURCES OF THAT DATA (INCLUDING WEDDING GUEST DATA)

The information we use about you falls into three categories: (a) data you give us; (b) data any member of the Artemis Group collects about you; and (c) data we collect from or are provided by third parties.

We may collect, use, store and transfer the following personal data about you:

PERSONAL DATA NOT COVERED BY THIS STATEMENT

This privacy statement does not cover the processing of personal data in respect of candidates and prospective employees of the Artemis Group, who are subject to a separate recruitment Privacy Notice.

PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR DATA

We will use the personal data held about you for the purposes stated below:

Purpose of Processing Type of personal data Legal basis for processing
To process any visits or bookings for weddings where you are our client Your name, postal address, email address, mobile number, any other contact details, details of any allergies and dietary requirements (including any dietary or access assistance requirements you may provide) and your reservation details including any wedding plans you may wish to tell us about Performance of a contract and consent (in respect of any dietary or access assistance requirements of yours)
To process any visits or bookings for weddings provided by our client to us in respect of our client’s guests Your name, contact details, details of any allergies and dietary requirements (including any dietary or access assistance requirements you may provide) We process this data as a processor on behalf of our client, who is the data controller. The legal basis that will apply is legitimate interests of our client in allowing them to organize their wedding and provide for you as a guest to attend, as well as consent (in respect of any dietary or access assistance requirements). This consent will be obtained directly from you by our client and as a processor, we rely on our client having obtained your consent to disclose this information to us
To process any payments you make Your name, bank details, credit card and/or debit card details Performance of a contract
To manage our relationship with you, including:

 

    • deal with any enquiries, correspondence, concerns or complaints you have raised;
    • notifying you about changes to our terms and conditions or this privacy statement; or
    • asking you to provide us with your comments or feedback.
Your name, information about the issue raised, phone number and email address (if applicable) Legitimate interest – to allow us to improve the overall customer experience with the Artemis Group
To process your registration to use our Website Your username, email address, password and any other contact information Performance of a contract
To send you our newsletter or update and to keep in touch with you Your name and email address Consent
To process your enquiry to visit a venue in advance of your wedding day Your name, contact details and any other information about your plans for your wedding day that the venue need to know Legitimate interest – to allow you to visit the venue, as requested by you
To tell you about our venues, or the venues we represent as agents where you have made an enquiry about such venue Your name and contact details Legitimate interest – to provide you with information about a venue, as requested by you
To inform you and to make suggestions and recommendations about our venues, services, products, offers, promotions or special events that we believe may interest you Your name and contact details Consent
To provide you with marketing communications, for example, newsletters, updates and notifications Your name and contact details Consent
To enable you to partake in a prize draw, competition or survey Your name and contact details Consent
To provide personalized online content to you (via the Website, social media platforms and our online partners) The technical information mentioned above, your name and Contact details Consent
To enable us to keep the Website safe and secure The technical information mentioned above Legitimate interest – to improve and ensure the safety of the Website
To compile reports (which do not personally identify you) about the use of the Website The technical information mentioned above Legitimate interest – to improve the Website
To ensure that the content on the Website is presented in the most effective manner for you and for your device The technical information mentioned above Legitimate interest – to improve the Website
To deliver relevant online content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you The technical information mentioned above Legitimate interest – to understand our customers better, keep the Website updated and relevant and to develop our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences The technical information mentioned above Legitimate interest – to understand our customers better, keep the Website updated and relevant and to develop our business and to inform our marketing strategy
To better understand our customers The technical information mentioned above, location data and information about product choices etc Legitimate interest – to allow us to prepare statistical information to be used internally to better understand our customers, but also to understand the effectiveness of our sales, marketing and advertising
To enable us to share your personal data with other members of the Artemis Group Your name, email address, your partner’s name and any other relevant details of your wedding plans Performance of a contract and legitimate interest to allow us to understand our customers better, to ensure that our offerings are updated and relevant and to develop our business and inform our marketing strategy

 

Where we have a legal basis to use your personal data without consent (as we have described above), this privacy statement fulfils our duty to process personal data fairly and lawfully and in a manner that you would expect given the nature of our relationship with you, by giving you appropriate notice and explanation of the way in which your personal data will be used.

Where consent is required for our use of your personal data as described above, we will request your consent. Typically, we would collect your consent by you performing an action such as ticking the appropriate consent box or otherwise communicating your consent to us (for example, by email or by you providing us with non-mandatory information), you consent to our use of that personal data as set out in this privacy statement. For example, we will only process your personal data for marketing purposes if we have your consent to do so. Please see the Marketing and Your Choices section below for further information on this.

We do not sell your personal data to third parties and only share your information as described in this privacy statement.

MARKETING AND YOUR CHOICES

We will, if you have given us your consent and in line with your choices, provide you with information by email, which may be of interest to you in respect of the Artemis Group. Where you have consented to receiving our direct marketing online this means that you could be presented with our advertisements while using the Website or the services of our online partners, for example, if you have given us this consent we may run a Facebook advertisement campaign, which could include our advertisements being presented to you while you are on Facebook. We may also personalize the content that you see using analytical or profiling tools.

We will only provide you with marketing communications if you would like us to. You will have the opportunity to clearly set out whether you wish to receive marketing messages from us by ticking the relevant boxes.

PERSONAL DATA OF CHILDREN

We do not knowingly collect information from children under the age of 16. If you become aware that your child or any child under your care has provided us with information without your consent, please email us at website@wedding-venues.co.uk.

DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with selected third parties in accordance with this privacy statement, as follows:

WHERE WE STORE YOUR PERSONAL DATA

The personal data that we collect from you is processed and stored at, destinations within the European Economic Area (EEA).

If we transfer your personal data out of the EEA, we ensure that a similar degree of protection is afforded to it by ensuring that one of the following safeguards is implemented:

If you would like to find out more about this, please contact us via email at website@wedding-venues.co.uk.

INFORMATION SECURITY

We are committed to taking appropriate measures designed to keep your personal data secure. Our technical and organizational procedures are designed to protect your personal data from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction. While we make efforts to protect our information systems, no website, computer system, or transmission of information over the Internet or any other public network can be guaranteed to be 100% secure. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access or inadvertent disclosure.

Where we have given you (or where you have chosen) a password which enables you to access the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

RETAINING PERSONAL DATA

We will only keep your information for the length of time needed to carry out the purposes outlined in this privacy statement and for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Even if you request that we erase your data, we may still need to keep it (please see below) or may keep it in a form that does not identify you.

If you have not agreed that we may use your personal data for marketing purposes, we will keep it for a period of 6 years after your enquiry, the date of your wedding, or last used the Website, whichever is longer.

YOUR LEGAL RIGHTS

You have the following rights with regard to your personal data:

Please note that if you ask us to stop processing your personal data in certain ways or erase your personal data, and this type of processing or data is needed to facilitate your use of the Website or the provision of products or services to you, you may not be able to use the Website or receive products or services from us as you did before. This does not include your right to object to direct marketing, which can be exercised at any time without restrictions. Please allow at least 3 working days for your request to be actioned.

Please note that the rights mentioned above do not extend to non-personal data (or anonymized data).

If you would like to exercise any of the rights mentioned above, please contact us using these contact details.

COOKIES AND OTHER TECHNOLOGIES

A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and is used to remember and/or obtain information about the user and a “web beacon” is a small object or image that is embedded into a web page, application, or email and is used to track activity, which are also sometimes referred to as pixels and tags.

We use the following cookies:

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Why we use it Opt out infiormation
Google analytics This cookie enables us to collect statistical information about how our visitors use our website so that we can improve the website and learn which parts are most popular to visitors and otherwise analyse user behaviour and retargeting. https://tools.google.com/dlpage/gaoptout
Facebook pixel For targeting. https://www.facebook.com/help/568137493302217
VWO To test two versions of a web page or app and compare their performance, in order to check design tweaks and improve conversion rates. https://vwo.com/opt-out/

 

By clicking “agree” on the cookie consent box when you first access the Website and by continuing to access and use the Website you accept our use of the cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.

For more detailed information about cookies and how they can be managed and deleted, please visit www.allaboutcookies.org.

CHANGES TO THIS PRIVACY STATEMENT

This privacy statement is in effect as of the date noted at the top of the statement. We may change this privacy statement from time to time. If we do, we will post the revised version here and change the “last updated date” (the date it applies from) at the top of the statement. You should check here regularly for the most up-to-date version of the statement. Continued use of the Website will signify that you agree to such changes, however, if we need to seek updated, additional or different consents from you, we will, of course, do so.

HOW TO CONTACT US

Questions, comments and requests regarding our privacy statement are welcome and should be addressed to:

website@wedding-venues.co.uk

Please also contact us if you would like to know more about our data processing activities, to update or amend any of your personal data which you have provided to us or if you believe our records relating to your personal data are incorrect.

WHO IS PART OF THE ARTEMIS GROUP

The members of the Artemis Group who could be “data controllers” in relation to your personal data are listed below. There will typically be one member of the Artemis Group to whom you have given your personal data or to whom your personal data has been given. This entity would be a “data controller” in relation to your personal data. The term “data controller” broadly means that the person who determines the purpose and means for which your data is processed. It is possible that you have given your data directly, or your data has been given, to more than one member of the Artemis Group in which case each such member could be a data controller of your data in that context.

For certain activities no member of the Artemis Group will be a data controller and the relevant Artemis Group company will act as a data processor. This applies when our client collects details of wedding guests (where he or she will act as data controller and provide that information to us to process on their behalf).

Name Registered Address Registration details (applicable to EU data controllers only)
Artemis Venue Services Ltd Suite 2a Rossett Business Village Llyndir Lane, Rossett, Wrexham, United Kingdom, LL12 0AR  
Country House Wedding Venues Ltd Curzon House 2nd Floor, 24 High Street, Banstead, Surrey, SM7 2LJ Z8538786
The Galloping Gourmet (Coulsden) Ltd Unit 14 Capital Business Centre, 22 Carlton Road, Croydon, Surrey, CR2 0BS Z9832996
Curradine Barns Ltd Curzon House 2nd Floor, 24 High Street, Banstead, Surrey, SM7 2LJ  
Curradine Holdings Ltd Curzon House 2nd Floor, 24 High Street, Banstead, Surrey, SM7 2LJ